Privacy Policy

Last Updated: April 25, 2024

Your privacy is important to Cast & Clay. This Privacy Policy outlines how Cast & Clay collects, uses, and protects your personal information when you use our website or services. We are committed to ensuring your data is handled responsibly and securely, blending our dedication to craftsmanship with a steadfast respect for your personal information. Our approach is as transparent and enduring as the pieces we create.

Introduction to Cast & Clay

Welcome to Cast & Clay. We are artisan manufacturers and retailers based in Springfield, IL, specializing in hand-thrown ceramic fishing mugs and bowls, custom glazed pottery for outdoor use, collectible glass fish sculptures, bespoke ceramic tackle organizers, and nature-inspired glass art installations. When you engage with our craft, whether browsing our gallery online or making a purchase, we collect certain information to enhance your experience and fulfill your orders.

Information We Collect

We collect various types of information to provide and improve our services to you:

  • Personal Identification Information: This includes your name, email address, shipping address, billing address, and phone number when you place an order, sign up for our newsletter, or fill out a contact form.
  • Payment Information: When you make a purchase, payment details such as credit card numbers are collected, processed securely by our trusted third-party payment processors. We do not store full credit card details on our servers.
  • Usage Data: We automatically collect information on how our website is accessed and used. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
  • Communication Data: Records of your correspondence with us, including emails and customer service inquiries.

How We Use Your Information

Cast & Clay uses the collected data for various purposes:

  • To provide and maintain our Service, ensuring a seamless shopping experience for our artisan products.
  • To process your orders and manage your purchases of hand-thrown pottery and art glass.
  • To notify you about changes to our service or products.
  • To allow you to participate in interactive features of our service when you choose to do so.
  • To provide customer support related to our ceramic and glass creations.
  • To gather analysis or valuable information so that we can improve our website and offerings.
  • To monitor the usage of our service.
  • To detect, prevent, and address technical issues.
  • To send you marketing and promotional communications about our unique products and workshops, only if you have opted in to receive them.

Data Security

The security of your data is paramount to us. We implement a variety of security measures, including SSL encryption for all data transmissions, to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. We use temporary session cookies (essential for site functionality) and persistent cookies (for site analytics and preference recall).

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except for trusted third parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential. These include:

  • Payment Processors: To handle secure transactions.
  • Shipping Partners: To deliver your handcrafted items.
  • Website Analytics Providers: To understand website usage patterns and improve our user experience.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Your Rights Regarding Your Data

You have certain rights regarding the personal data we hold about you:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal data.
  • Deletion: In certain circumstances, you have the right to request the deletion of your personal data.
  • Objection: You have the right to object to our processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: